18-Month Warranty
85RETRO™ Warranty Information
At 85RETRO™, we take pride in the quality and craftsmanship of our watches. We are committed to ensuring your complete satisfaction with our products. To demonstrate our confidence in the durability and performance of our watches, we offer an 18-month warranty on all our timepieces.
What Does Our Warranty Cover?
Our 18-month warranty covers any defects in material or workmanship under normal use during the warranty period. This includes:
- Movement Issues: Any malfunction of the watch movement, including the Seiko VH31 movement.
- Manufacturing Defects: Any defects related to the construction of the watch, including the case, crystal, and straps.
- Water Resistance: Any failure in the water resistance of the watch, provided the guidelines for water exposure have been followed.
What Is Not Covered?
Our warranty does not cover:
- Normal Wear and Tear: This includes scratches, discoloration, or any damage resulting from normal use.
- Accidental Damage: Any damage caused by accidents, such as drops, impacts, or other external forces.
- Improper Use: Any issues arising from misuse, negligence, or unauthorized alterations or repairs.
- Battery Replacement: The warranty does not cover battery replacements.
How to Claim Your Warranty
If you believe your watch has a defect that is covered by our warranty, please follow these steps:
- Contact Us: Reach out to our customer service team at support@85retro.com to report the issue. Provide your proof of purchase and a detailed description of the problem.
- Assessment: Our team will assess the issue and determine if it is covered under our warranty. You may be asked to send photographs or videos of the defect.
- Return Instructions: If the issue is covered, we will provide you with instructions on how to return the watch to us for repair or replacement.
- Repair or Replacement: Upon receiving the watch, our technicians will inspect it and either repair the defect or replace the watch with a new one. The repaired or replacement watch will be shipped back to you at no additional cost.
Warranty Terms and Conditions
- The warranty is valid for 18 months from the date of purchase.
- This warranty is only valid for watches purchased directly from 85RETRO™ or authorized retailers.
- Proof of purchase is required for all warranty claims.
- The warranty is non-transferable and applies only to the original purchaser.
Customer Satisfaction
Your satisfaction is our top priority. If you have any questions or concerns about your watch or the warranty process, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with 85RETRO™ is nothing short of exceptional.
Thank you for choosing 85RETRO™. We stand behind our products and look forward to providing you with a timepiece that you can enjoy for years to come.
